Tier 1 IT Support Technician

Position Overview

Key Responsibilities

• Provide Tier 1 technical support to employees, troubleshooting common hardware, software, and connectivity issues.
• Set up, configure, maintain, and troubleshoot desktop computers, laptops, monitors, printers, phones, and other office equipment.
• Assist with employee onboarding and offboarding, including workstation setup, user accounts, email access, and equipment deployment.
• Install, update, and maintain operating systems, applications, and software.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Assist with basic user administration, password resets, permissions, and account access.
• Provide basic support for Microsoft Azure, Google Cloud, and other cloud-based applications.
• Troubleshoot network connectivity, Wi-Fi, printers, peripherals, and other common office technology issues.
• Assist with software updates, security patches, antivirus tools, and routine system maintenance.
• Maintain accurate inventory and documentation of IT equipment, support requests, and technical issues.
• Escalate more complex technical problems to senior IT personnel or external vendors when appropriate.
• Assist with technology upgrades, equipment replacements, and other IT projects as needed.

Qualifications & Requirements

• Previous experience in IT support, help desk, desktop support, or a similar technical role preferred.
• Working knowledge of Windows operating systems, computer hardware, and common office technology.
• Familiarity with Microsoft 365 applications and basic troubleshooting.
• Basic understanding of computer networking, Wi-Fi, IP connectivity, and peripheral devices.
• Exposure to Microsoft Azure, Google Cloud, or cloud-based business applications is a plus.
• Ability to diagnose and resolve common technical issues independently.
• Strong communication skills, patience, and a customer-service-oriented approach.
• Excellent organizational skills and ability to manage multiple support requests.
• Willingness to learn new technologies and take on additional responsibilities.
• Ability to work full-time, onsite at our Rockwall office.

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required.
• CompTIA A+, Network+, or similar IT certifications are a plus.
• Relevant hands-on experience, technical training, or demonstrated technical aptitude will be considered in place of formal education.

What We Offer

• Competitive compensation based on experience and qualifications.
• Opportunity for professional development and career advancement.
• Hands-on experience supporting a variety of business technologies and systems.
• Exposure to Microsoft cloud technologies, IT infrastructure, and business applications.
• Collaborative, team-oriented work environment.
• Opportunity to take on more advanced IT responsibilities as skills and experience develop.

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